Ready to take your short-term rental business to the next level? In this episode of the Smart Stay Podcast, Rory Gill and I chat with Punith Upadhya, the mastermind CEO of Moon Gaze Stays, who’s figured out how to run a world-class short-term rental operation from hundreds of miles away!

Puneet pulls back the curtain on his game-changing strategies, including how he’s built seamless systems, empowered his local team, and mastered the art of delivering unforgettable guest experiences. Plus, he reveals how the "Limitless" program transformed his mindset, helping him tackle challenges and seize unexpected opportunities with confidence.

We also get into his personal tips for staying motivated, creating SOPs that keep operations smooth, and adding those wow-factor touches that guests rave about. If you’re serious about scaling your short-term rental business and learning from a true pro, this is the episode you can’t miss. Hit play and get inspired!

Things we discussed in this episode:

• Managing short-term rentals remotely and delivering a world-class guest experience


• The role of gratitude, strategy, and luck in the short-term rental industry


• Puneet's "Limitless Mindset" and how it has shaped his approach to business


• The importance of creating SOPs and systems to ensure consistent service


• Puneet's use of personalized touches, like welcome gifts and customized guidebooks, to enhance the guest experience


• The strategy behind Puneet's direct booking efforts and capturing guest information


• The value of having a business partner with complementary skills and expertise


• The challenges and benefits of delegating tasks and focusing on high-value activities


• Puneet's strategies for staying motivated during tough times, including changing environments and reconnecting with goals


• Puneet's background in engineering and how it has influenced his approach to short-term rental management

Get in touch with Punith:

Facebook - https://www.facebook.com/punith.upadhya

Instagram - https://www.instagram.com/punith3upadhya/

Website - https://www.moongazestays.com/

#SmartStayShow #realestate #realestateinvestor #realestateagent #RealEstateInvesting #AirbnbManagement #ShortTermRentals #RemoteManagement #GuestExperience #LimitlessMindset #SystemsAndProcesses #PersonalizedTouches #DirectBookings #BusinessPartnerships #Motivation #EngineeringApproach

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SmartStay Show is part of Hospitality.FM, a podcast network dedicated to bringing the best hospitality-focused podcasts to those in and around the industry, from Food + Beverage, Guest Experience, Diversity & Inclusion, Tech, Operations, Hotels, Vacation Rentals, Real Estate Law, and so much more!